FAQ

What are your opening hours?

Reception is open Monday to Friday from 8:30-17:30. For Members with 24/7 access please make sure it is just you using your pass outside of our normal working hours. The after-hours entrance is the doorway to the right of the main entrance and all doors are security monitored with cameras and heat mapping technology.

Can I book meeting rooms?

There are break-out areas on all floors but if you need a more formal meeting room or you need to bring in more than one or two guests please book a room through your membership dashboard.

How fast is the WiFi?

We have a 1Gb leased line, which means you should not notice any delay. Our routers are protected with a firewall that is monitored 24/7 and we have a 500Mb failsafe system in case someone accidentally cuts the connection to the exchange.

Is printing extra?

There is a business-class printers at reception. Prices are 10p for colour and 1p for mono. All member plans have a free printing allowance.

Do I need headphones?

We know how divisive music can be in an office, but this isn’t just an office. Some open work areas will have music and some will be quieter so you can choose where to sit according to your taste.

Can I have guests?

Guests are welcome, you’re the ambassadors for your space so please make them welcome. You, the member, must be in the space at all times with your guests. When a member has stayed longer than two hours they need to be purchase a day pass.

Can I bring my dog?

We welcome well-behaved dogs. Remember that some people don’t like dogs so as long as they are leashed to your chair, don’t bark, get on with other dogs and people then they’re welcome. If they distract members from working they must stay at home.